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Optimal usage of ATM in currency replacement phase: Is it an example of ‘tragedy of commons’?

I have come across the ‘tragedy of commons’ while learning about the Public Goods. Last night, standing in the queue at the ATM, I witnessed something which made me thought about ‘Tragedy of Commons’. 
        There were about 20 people in the ATM queue, few were informing others, few were walking towards it and it was anticipated that many more will flock in soon. The machine was dispensing only ₹ 2000 notes. There was a guard inside in ATM who was insisting that a person should use a single ATM card when he is in front of the ATM. As he reasoned with few customers, such restriction will allow more people to withdraw cash. Initially, customers agreed to this reasoning and made only one withdrawal. But soon, a customer argued that how can this guard enforce such restriction and he (customer) is not aware of any such rule enforced from the government or the Bank who operates this ATM. Because of the rule pointing argument and more than that, sensing the not in favor balance of power due to complimentary intimidation (जानता नही है तू मै कौन हूं substitutes), guard backed down. Soon, most of the customers (with more than one card) were using more than one card by simply discarding the guard request, with smile or neglect or our all-time favorite उन्हे तो नही रोका.       
           Those who have ATM cards (debit or credit) can use them at ATM till the point they exhaust their withdrawal limit. So we can think of ATM like a pasture where you cannot exclude any person with cattle, yet any person’s cattle grazing (here withdrawal) reduces availability for others (cash in this case).
            In the particularly constrained period of currency replacement, we witness long queues in from of ATMs. Young guys petrol during night to see which ATMs are working and which have smallest queues.  
             Now in the incidence that I witnessed I am assuming that more number of people having smaller cash from the ATM is better than having fewer number of people cash up to their limit of withdrawal. Why can I say that? A typical assumption is diminishing marginal utility of cash. The another one, a person with more than one ATM cards is more likely to be acquainted with cash-less modes of transaction.  
           The incidence I observed bears similarity with ‘tragedy of commons’ since optimal cash that any customer should withdraw from all customers waiting in the queue (social) is less than optimal cash from the individual customer point of view. 
         Apart from this some sort of nice Economics in action sort of example, (which I could think since I had to stand only for 15 minutes in the queue and ATM kept functioning till my card reached there!), it also puts some light about implications of individual behavior about moral set-ups of those individuals and especially when social optimal and individual optimal are putting contrary pressures. I keep wondering why someone would like to act completely in selfish interest (one which generates more materialistic returns of one) than altruistic even when one was made aware of the consequences. Are our considerations for others are true only in limited circle, like family or close friends? Or they are true only in situations of abundance and will shift to more selfish, ‘rational fool’ mode in situation of scarcity?  
          On similar note, I wonder (though more or less based on hearsay and FB posts) how many higher income individuals (A) asked un-banked or not-so-bank friendly individuals in their circle (not family members and friends) to exchange their obsolete cash with them (with A)  which they (A) can exchange/utilize with relative ease and can pass though these days by substituting to cashless mode.
          I know many people must have extended credit, helped in kind or even taught others to use cashless mode of payments. But I think very few must have offered like please take half of these exchanged notes since it is difficult for you to exchange, while relatively easy for me. I know many senior citizens with card using sons and daughters stood in line to exchange-deposit-withdraw to help their family, even when they themselves weren’t in dire need of cash and their absence from queue could have reduced time and increased availability for more deserving individuals. (I do not object to their exercise of their free will and rights. I am simply pointing out a possible better scenario in the absence of their actions. In fact, it is quite possible that in last 7 days of currency replacement phase, many individuals with more serious transaction need of currency have been deprived while many individuals who had less transaction need but more insurance need of currency have gotten new currency notes.) We also might have heard about individuals who paid their maids and servants in invalid denominations. So, we have many examples of selfish or self-interest behavior. But how many made an ultimate altruistic offer which most likely to be accepted?    

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